General terms and conditions

1. Scope and validity
   These General Terms and Conditions apply to all transactions of Bartelt Gesellschaft m.b.H. By placing an order, the customer irrevocably accepts these terms, which may only be amended with our written consent. We do not accept any general terms and conditions of our customers, even if we do not expressly object to them in individual cases. 
2. Quotations
   Our quotations and list prices are non-binding. Orders placed by our customers, even if on the basis of our quotations, only become binding with our written confirmation or on delivery.
3. Cancellations
   Should an order be cancelled by mutual consent without any specific cancellation fee having been agreed, the cancellation fee payable by the customer shall be 20% or EURO 35.00 net, plus value added tax. This provision does not imply any right of the customer to unilaterally cancel any order. Undamaged and unused goods may only be returned with the express consent and delivered DDP to BARTELT GmbH.
4. Delivery date, delay and non-delivery
   The contractor strives to adhere to agreed delivery dates as closely as possible. Delivery delays do not entitle our customers to claim for damages. However, if the delivery time is exceeded by more than four weeks and this is solely due to our fault, the customer may withdraw from the contract by registered letter. Such withdrawal becomes effective if delivery cannot be completed within a reasonable grace period. No further claims by the customer shall arise. 
5. Delivery and liability
   The goods shall be delivered in normal commercial condition. Partial deliveries are allowed to a reasonable extent. Liability is hereby excluded for the fitness of the delivered goods for the purpose envisaged by the customer, together with any liability for damage caused by the product or its processing. Customer complaints must be duly submitted in writing.
6. Prices, payment
   All prices exclude Austrian value added tax (VAT). The prices are valid ex-headquarters or branch office of the vendor. The purchase price is payable within 30 days after the invoice date without deduction of prompt payment discount.
7. Late payment
   In the event of a late payment, interest shall apply at the relevant rate for a bank overdraft credit, but with a minimum of 12% p.a., as well as fees for debt collection costs plus value added tax. A complaint related to the goods does not entitle the customer to withhold payment. The customer is not permitted to offset payments against other claims.
8. Retention of ownership
   All goods delivered by us shall remain in our ownership until full payment has been received.
9. Warranty
   Regardless of whether the customer is a commercial entity or not, the statutory warranty provisions for commercial transactions shall apply. Compensation for consequential damage is hereby excluded.
10. Place of performance, jurisdiction
    The place of performance for all services is Graz. Unless otherwise agreed, the statutory provisions applicable between fully qualified merchants under Austrian law shall apply, even if the order is carried out abroad. For any disputes, the local jurisdiction of the competent court in Graz is agreed. For sales to consumers within the meaning of consumer protection law, the above provisions shall apply only insofar as the Consumer Protection Act does not mandatorily provide otherwise. 
11. Compliance with laws
    (1) The buyer is obligated to comply with all applicable legal provisions relevant to them in connection with the contractual relationship. This includes, in particular, anti-corruption and anti-money laundering laws, as well as antitrust, labor, and environmental regulations. (2) The buyer shall comply with the applicable export control and sanctions regulations and laws of the European Union (EU), the United States of America (US/USA), and other jurisdictions (“export control regulations”). (3) The buyer shall inform us in advance and provide all necessary information (including end-use) required for our compliance with export control regulations, particularly when our products, technology, software, services, or other goods are ordered for use in connection with: (i) a country or territory, natural or legal person subject to restrictions or prohibitions under EU, US, or other applicable export control and sanctions regulations (including, but not limited to, Cuba, Iran, Libya, North Korea, Sudan, Pakistan, Venezuela), or
    (ii) the design, development, production, or use of military or nuclear goods, chemical or biological weapons, missiles, aerospace applications, or related delivery systems. (4) The fulfillment of our contractual obligations is subject to the condition that no applicable export control regulations prevent such performance. In such cases, we are entitled to refuse or suspend contract performance without any liability toward the buyer. (5) The sale, export, and re-export of the contractual products to Russia and/or Belarus, as well as the sale, export, and re-export of goods for use in Russia and/or Belarus, are prohibited. Any violation constitutes a serious breach of contract and a valid reason for extraordinary termination without notice. Further rights remain reserved
12. Export, no re-exports to Russia and Belarus  The customer is obliged to comply with the applicable European and U.S. sanctions lists. In addition, the customer must ensure that our goods and services are not used for or transferred to prohibited or authorization-required military or defense-related purposes without the necessary official approvals. (1) The buyer is obliged not to sell, export, or re-export, directly or indirectly, the goods supplied by us to the Russian Federation or Belarus, or for use in the Russian Federation or Belarus. (2) The customer shall use their best efforts to ensure that the purpose of paragraph (1) is not undermined by customers, business partners, or other third parties in the supply chain, including any resellers. Obligations under sanctions law and requirements placed on the buyer to bind their business partners remain unaffected. (3) The customer shall establish and maintain an appropriate monitoring system (in line with recognized compliance standards, such as the European Commission guidelines for EU companies on enhanced due diligence in identifying customers to prevent circumvention of Russia sanctions) to detect any conduct by third parties in the supply chain, including resellers, that could undermine the purpose of paragraph (1). 

    (4) Any intentional or negligent violation of paragraphs (1), (2), or (3) by the customer constitutes a serious breach of a fundamental contractual obligation. In such cases, we are entitled to take appropriate remedial measures, including—but not limited to—withdrawal from or termination of the contract. 

    (5) The customer is obliged to inform us immediately of any issues in applying paragraphs (1), (2), or (3), including any suspicions of relevant activities by third parties that may undermine the purpose of paragraph (1). Upon request, the customer shall provide us with information on compliance with the obligations under paragraphs (1), (2), and (3) within two weeks.

13. Information obligation for deliveries to typical sanctions circumvention countries
    (1) The customer is obliged to inform us immediately in writing if they become aware of circumstances indicating a circumvention of the prohibition under Clause 16 (1), in particular if they intend to deliver goods to one of the countries listed by the European Commission as so-called circumvention countries, or if they become aware that the end use of the delivered goods will take place in one of these countries. As of January 2026, this includes in particular: 
    • Successor states of the Soviet Union (CIS countries: Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) 
    • China 
    • Turkey 
    • United Arab Emirates 

    (2) This obligation to provide information applies regardless of whether the delivery is made directly or indirectly to one of these countries or whether the end use takes place there. 

    (3) If the customer violates this obligation to provide information, Bartelt GmbH is entitled to withdraw from the contract and/or claim damages. Further statutory rights remain unaffected.