Notice of cancellationSubmenu

Right of cancellation 

You can cancel your contractual declaration within 14 days without any explanation, by written notice (e.g. letter, fax, email) and – if the merchandise is delivered before the expiry of such period – by also returning said merchandise. The period shall commence on receipt of this notice in writing, but not before receipt of the merchandise by the recipient. Sending the cancellation notice or the merchandise in good time is adequate for compliance with the cancellation period. The cancellation notice must be addressed to:

Bartelt Gesellschaft mbH (Limited Liability Company) 
Neufeldweg 42 
8010 Graz 

Consequences of cancellation

In the event of an effective cancellation, the all deliveries must be returned as well as any benefits (e. g. interest). If you cannot return the goods to us and any benefits (e.g. use benefits) received by you in full or in part or if such return is only possible in a deteriorated state, you must pay us the relevant compensation. For any deterioration of the state of merchandise and for derived benefits, you must pay compensation only if said benefits or deterioration is due to handling of the merchandise that goes beyond testing its characteristics and functioning. “Testing its characteristics and functioning” shall mean testing and trying out the relevant merchandise as is possible and customary when purchasing from a store. Items that can be sent as parcels must be returned at your own expense and risk. Obligations to reimburse payments must be fulfilled within 30 days. For you, the relevant cancellation period starts when you send your cancellation notice or the merchandise, for us upon receipt of the same.

Special provisions

Your right of cancellation expires prematurely if the contract is completely fulfilled by both parties at your explicit request before you have exercised your right of cancellation.

Yours faithfully, BARTELT Gesellschaft mbH. (Limited Liability Company)